Shipping and Delivery Policy

Order processing

Most orders are checked, packed and handed to the carrier within 1–2 business days after payment confirmation or acceptance of a Cash on Delivery order. Business days exclude Sundays and public holidays observed at the dispatch location.

Processing may take longer during festivals, major Dham programs, exceptional order volumes, inventory verification, severe weather or other events outside our reasonable control. If a material delay is known, we will use the contact details supplied with the order to provide an update.

Delivery estimates and tracking

• Available delivery estimates are shown at checkout or communicated after dispatch. They are estimates, not guaranteed appointment times.
• A tracking number or link is sent when the carrier makes tracking available. Tracking scans can take up to 24 hours after dispatch to appear.
• Remote-area, festival, weather, security, transport and carrier disruptions may extend delivery time.
• We currently ship only to destinations accepted by the checkout serviceability check. International shipping is unavailable unless explicitly offered during checkout.

Shipping charges and free delivery

Shipping charges, any Cash on Delivery fee and the applicable free-delivery threshold are displayed before the order is placed. The threshold may be changed through store settings or a promotion and applies to the eligible merchandise subtotal after discounts.

Certain bulky, fragile, remote-area or special-handling orders may carry an additional charge when clearly disclosed before payment. We will not add an undisclosed delivery charge after an order is confirmed without the customer’s agreement.

Address, contact and delivery attempts

• Customers are responsible for providing a complete address, correct pincode and reachable phone number.
• Contact us promptly if an address needs correction. Changes cannot be guaranteed after packing or dispatch.
• If delivery fails because the address or contact details are incorrect, the recipient is unavailable, or the parcel is refused, re-shipping charges may apply.
• Do not share payment OTPs with the courier or any person claiming to act for Bageshwar Arpan.

Damaged, missing or incorrect delivery

Inspect the outer package at delivery. If it is visibly opened or seriously damaged, record the condition before accepting where practical. For a missing, damaged, defective or incorrect item, contact us as soon as possible with the order number, package label and clear photographs or an unpacking video.

Reporting within 48 hours helps us preserve carrier evidence and resolve the issue faster. This request does not reduce any right or remedy that cannot lawfully be limited.

Split shipments and risk

An order may be delivered in more than one parcel when items require different handling or dispatch locations. No additional shipping charge will be added solely because we split a confirmed order.

Responsibility for the goods remains with us until delivery to the address or recipient recorded for the order, subject to applicable law and any authorised delivery instruction provided by the customer.