Cancellation, Returns and Refunds Policy

No change-of-mind returns

We do not accept returns or exchanges because a customer changes their mind, no longer wants the item, prefers another design, selected the wrong variant, or considers a correctly described colour, natural texture or handmade variation unsuitable.

For hygiene, devotional handling, limited-stock and unique Bhakt Arpan reasons, an item that was correctly supplied in the condition described cannot be returned after delivery. Please review the product images, measurements, variant and quantity before placing the order.

Exceptions and legally required remedies

The no-return rule does not remove remedies that apply when goods are defective, damaged before delivery, spurious, materially different from the listing, missing from the parcel, incorrectly supplied, or delivered later than the stated schedule where applicable law requires a remedy.

After verification, we may provide a replacement, supply the missing item, correct the order, issue store credit with the customer’s agreement, or refund the affected amount. If a physical return is required for an approved claim, we will provide return instructions or arrange collection where serviceable.

How to report an order problem

• Email seva@bageshwararpan.com with the order number and the phone or email used for checkout.
• Describe the issue and include clear photographs of the product, shipping label, outer package and internal packaging. An unpacking video is helpful for transit claims.
• Report delivery issues within 48 hours where possible so carrier evidence can be preserved. Claims remain subject to rights that cannot lawfully be waived.
• Keep the product and all packaging until the claim is resolved. Do not send an item back without written return instructions.

Order cancellation

A cancellation request may be made before dispatch by contacting us immediately. Cancellation is not guaranteed once an order has entered packing, an invoice or shipping label has been created, or the parcel has been handed to the carrier.

We may cancel an order because of stock discrepancy, pricing or listing error, payment or fraud concern, unsupported delivery location, legal restriction or an event outside reasonable control. Any captured amount for a cancelled order will be refunded.

Refund method and timing

• Approved prepaid refunds are initiated to the original payment method. We do not normally refund to a different card, bank account or wallet.
• We aim to initiate an approved refund within 2 business days after verification or receipt of an authorised return. Payment providers and banks commonly require a further 5–7 working days, and some institutions may take longer.
• Approved Cash on Delivery refunds require verified bank or UPI details from the original customer and may take additional processing time.
• Original shipping charges are refunded only where required by law or where the entire order failed because of our error. No deduction is made for an approved defective, damaged or incorrect-item claim unless lawfully applicable and clearly explained.

Donations and seva payments

Voluntary donations and completed seva entries are not merchandise purchases and are generally non-refundable. Contact us immediately about a duplicate charge, incorrect technical debit, unauthorised transaction or data-entry error. Verified duplicate or failed-transaction amounts will be corrected or refunded as appropriate.